Email bigaboy09@gmail.com. Include your queue number or a listing reference if you know it. Never send your PIN, password, activation/recovery code, passport or CV in a support email.
Candidate account and PIN help
Use Forgot PIN on the sign-in screen to open the registered support handoff. Support verifies ownership before issuing a one-time recovery code; support does not need your current PIN. If you cannot sign in, no longer have the app or cannot access the registered WhatsApp number, email the support address and explain the problem so safe verification can be arranged. A recovery request does not delete your CV or recruitment history.
Applications and documents
Include the job title/reference, the action you tried and the error text. Your application details show current company-reported stages, document requests and deadlines. Saving a CV alone does not share it with a company. Upload only the document requested and check the file/version and permission shown before sharing. If a request is overdue, contact the employer through the available recruitment route; the employer may need to renew it.
HR and company access
Open the HR portal to create a verified work-email account, register your company or join through an owner invitation. Company registration and changes are reviewed before recruitment access. For approval, team, plan, export or history questions, email support with your company reference and work email. Never include a password, private Candidate file or a secret invitation token in a public message.
Report a job or agency
The Jobs Abroad screen includes a reporting route for the selected listing. You can also email support with the listing title/reference, advertiser name and a factual description of suspected fraud, misleading conditions, unsafe document requests or charges. We review platform/listing access; the advertiser remains responsible for its own recruitment and separately contracted services. Please avoid sending unnecessary sensitive documents or third-party personal information.
Privacy and account deletion
For privacy access, correction, restricted use or a complaint, email the same monitored contact. For deletion, use the Account deletion page: it explains ownership verification, the seven-day active-data target and separate provider/log retention. You do not need to sign in, pay, resubscribe or reinstall the app to request deletion. The email button opens a draft; you must send it to submit the request.